| |
SOHO |
Small Business |
Corporate |
| Monthly service fee |
$9.99/mo |
N/A |
N/A |
| Maximum number of extensions |
3 |
25 |
Unlimited
(min. 25 exts.) |
| Price per live extension |
Free |
$12/month |
$9/month |
| Price per mail-only extension |
Free |
$3/month |
$3/month |
| Set-up Fee |
$25 |
$100 |
$250 |
| Price per minute - toll free number |
7.5 cents |
6.9 cents or less |
6.9 cents or less |
| No Double-Leg Billing |
| Price per minute - local number |
6.5 cents or less |
5.9 cents or less |
5.9 cents or less |
| No Double-Leg Billing |
| Local Gold!
price/minute (1,000 mins) |
3 cents |
3 cents |
3 cents |
| No Double-Leg Billing |
| Email & web message delivery |
Free |
Free |
Free |
| Virtual fax (receive/forward) |
Free |
Free |
Free |
| Dial-by-name directory |
Free |
Free |
Free |
| TrueACD™ queues |
$20/mo |
One free, $15/mo each additional |
Three free, $15/mo each additional |
| Real-time, on-line system monitor |
Free |
Free |
Free |
| Detailed on-line reports & logs |
Free |
Free |
Free |
| Maximum number of ACD queues |
1 |
8 |
8 |
Extra toll free numbers or
local numbers |
$10/mo each |
$10/mo each |
$10/mo each |
| Local DID for an extension |
$10/mo each |
$10/mo each |
$10/mo each |
| Custom Message Recordings |
Free
Options
Available |
Free
Options Available |
Free
Options Available |
| Professional Auto-Attendant recordings |
$40 |
$40 |
Free at setup |
| Integrated conference bridge |
Yes |
Yes |
Yes |
| Free conference minutes (1st 6 months) |
25 free/mo |
100 free/mo |
100 free/mo |
| Maximum number of conference seats |
10 |
25 |
96 |
| On-line conference monitor |
Free |
Free |
Free |
| SelectRoute™ |
No |
Optional |
Optional |
| GeoRoute™ |
No |
Optional |
Optional |
| Porting existing number |
$25, one time fee |
$25, one time fee |
Free |
| Vanity number |
$25, one time fee |
$25, one time fee |
25, one time fee |
| System & Management Features |
|
|
|
| No hardware/no software |
yes |
yes |
yes |
| Central business number |
yes |
yes |
yes |
| Web management |
yes |
yes |
yes |
| Unlimited scalability |
yes |
yes |
yes |
| No busy signals |
yes |
yes |
yes |
| Online real-time system monitoring |
yes |
yes |
yes |
| Mission-critical fault tolerance |
yes |
yes |
yes |
| Offsite data backups |
yes |
yes |
yes |
| Multiple business numbers |
Optional |
Optional |
Optional |
| Call Answering Features |
|
|
|
| Auto-attendant |
yes |
yes |
yes |
| Custom greeting |
yes |
yes |
yes |
| Music on hold |
yes |
yes |
yes |
| Music jukebox |
yes |
yes |
yes |
| Info on hold |
yes |
yes |
yes |
| Day and night mode |
yes |
yes |
yes |
| Direct inward dial (DID) |
yes |
yes |
yes |
| Call & User Features |
|
|
|
| Virtual extensions |
yes |
yes |
yes |
| Follow-me calling |
yes |
yes |
yes |
| Advanced transfers |
yes |
yes |
yes |
| Caller ID/call preview |
yes |
yes |
yes |
| Call screening |
yes |
yes |
yes |
| Call-answer security |
yes |
yes |
yes |
| Do-not-disturb |
yes |
yes |
yes |
| GeoRoute™ |
No |
Optional |
Optional |
| SelectRoute™ |
No |
Optional |
Optional |
| Information extensions |
yes |
yes |
yes |
| Voice & Fax Mail Features |
|
|
|
| Never full mailboxes |
yes |
yes |
yes |
| Centralized messaging |
yes |
yes |
yes |
| Personal greetings |
yes |
yes |
yes |
| Phone notification |
yes |
yes |
yes |
| Email notification |
yes |
yes |
yes |
| Web notification |
yes |
yes |
yes |
| Pager notification |
yes |
yes |
yes |
| Email delivery |
yes |
yes |
yes |
| Web delivery |
yes |
yes |
yes |
| Automatic callback |
yes |
yes |
yes |
| TrueACD™ Queuing Features |
|
|
|
| Virtual call center |
With ACD queue |
yes |
yes |
| Even load distribution |
With ACD queue |
yes |
yes |
| Self-managed agent presence |
With ACD queue |
yes |
yes |
| Skills-based routing |
With ACD queue |
yes |
yes |
| Queue optimization |
With ACD queue |
yes |
yes |
| Overflow queues |
With ACD queue |
yes |
yes |
| Protected queues |
With ACD queue |
yes |
yes |
| Call waiting signal |
With ACD queue |
yes |
yes |
| Info/music on hold |
With ACD queue |
yes |
yes |
| Online real-time queue monitoring |
With ACD queue |
yes |
yes |
| Queue logs |
With ACD queue |
yes |
yes |
| Other Features |
|
|
|
| Call blocking |
yes |
yes |
yes |
| Dynamic operator extension |
yes |
yes |
yes |
| Web callback |
yes |
yes |
yes |
| Call detail records |
yes |
yes |
yes |
| Multi-stage dialing |
yes |
yes |
yes |
| Virtual calling card |
yes |
yes |
yes |
